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dc.contributor.authorMa, Emily
dc.contributor.authorQu, Hailin
dc.contributor.authorWei, Xiang
dc.contributor.authorHsiao, Aaron
dc.date.accessioned2019-05-29T12:30:59Z
dc.date.available2019-05-29T12:30:59Z
dc.date.issued2018
dc.identifier.issn1096-3480
dc.identifier.doi10.1177/1096348015619412
dc.identifier.urihttp://hdl.handle.net/10072/101044
dc.description.abstractThis study proposes and empirically tests a holistic framework of organizational citizenship behavior (OCB) motivation that uses an altruistic–egoistic continuum. It also tests the structural relationships between altruistic and egoistic motivations and different dimensions of OCB. Analysis of questionnaire data from 398 hotel employee respondents supported eight of nine proposed relationships. Study results indicate a continuum incorporating multiple altruistic and egoistic motivations and suggest that OCB can be stimulated by both altruistic and egoistic motivations. The findings show that managers should facilitate positive social exchange in the hotel, provide constructive feedback regarding the desired performance, and encourage employees to engage more often in OCB directed toward the organization.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSage Publications
dc.publisher.placeUnited States
dc.relation.ispartofpagefrom740
dc.relation.ispartofpageto771
dc.relation.ispartofissue5
dc.relation.ispartofjournalJournal of Hospitality & Tourism Research
dc.relation.ispartofvolume42
dc.subject.fieldofresearchHuman resources and industrial relations
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchcode3505
dc.subject.fieldofresearchcode3504
dc.titleConceptualization and Operationalization of An Altruistic and Egoistic Continuum of Organizational Citizenship Behavior Motivations
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Management
gro.hasfulltextNo Full Text
gro.griffith.authorHsiao, Aaron A.
gro.griffith.authorMa, Emily


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