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  • System, society and dominance effects in the adoption of tele-health: A tri-country comparison

    Author(s)
    Russell, Bob
    Smith, Chris
    Valsecchi, Raffaella
    Back, Monica Andersson
    Griffith University Author(s)
    Russell, Bob
    Year published
    2017
    Metadata
    Show full item record
    Abstract
    Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being ...
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    Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.
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    Journal Title
    Economic and Industrial Democracy
    DOI
    https://doi.org/10.1177/0143831X15579287
    Note
    This publication has been entered into Griffith Research Online as an Advanced Online Version.
    Subject
    Applied economics
    Human resources management
    Sociology
    Publication URI
    http://hdl.handle.net/10072/101968
    Collection
    • Journal articles

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