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dc.contributor.authorRussell, Bob
dc.contributor.authorSmith, Chris
dc.contributor.authorValsecchi, Raffaella
dc.contributor.authorBack, Monica Andersson
dc.date.accessioned2018-06-25T12:30:38Z
dc.date.available2018-06-25T12:30:38Z
dc.date.issued2017
dc.identifier.issn0143-831X
dc.identifier.doi10.1177/0143831X15579287
dc.identifier.urihttp://hdl.handle.net/10072/101968
dc.description.abstractAlthough there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSage Publications
dc.relation.ispartofpagefrom1
dc.relation.ispartofpageto23
dc.relation.ispartofjournalEconomic and Industrial Democracy
dc.subject.fieldofresearchApplied economics
dc.subject.fieldofresearchHuman resources management
dc.subject.fieldofresearchSociology
dc.subject.fieldofresearchcode3801
dc.subject.fieldofresearchcode350503
dc.subject.fieldofresearchcode4410
dc.titleSystem, society and dominance effects in the adoption of tele-health: A tri-country comparison
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resources
gro.description.notepublicThis publication has been entered into Griffith Research Online as an Advanced Online Version.
gro.hasfulltextNo Full Text
gro.griffith.authorRussell, Bob


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