dc.contributor.author | Russell, Bob | |
dc.contributor.author | Smith, Chris | |
dc.contributor.author | Valsecchi, Raffaella | |
dc.contributor.author | Back, Monica Andersson | |
dc.date.accessioned | 2018-06-25T12:30:38Z | |
dc.date.available | 2018-06-25T12:30:38Z | |
dc.date.issued | 2017 | |
dc.identifier.issn | 0143-831X | |
dc.identifier.doi | 10.1177/0143831X15579287 | |
dc.identifier.uri | http://hdl.handle.net/10072/101968 | |
dc.description.abstract | Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care. | |
dc.description.peerreviewed | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | Sage Publications | |
dc.relation.ispartofpagefrom | 1 | |
dc.relation.ispartofpageto | 23 | |
dc.relation.ispartofjournal | Economic and Industrial Democracy | |
dc.subject.fieldofresearch | Applied economics | |
dc.subject.fieldofresearch | Human resources management | |
dc.subject.fieldofresearch | Sociology | |
dc.subject.fieldofresearchcode | 3801 | |
dc.subject.fieldofresearchcode | 350503 | |
dc.subject.fieldofresearchcode | 4410 | |
dc.title | System, society and dominance effects in the adoption of tele-health: A tri-country comparison | |
dc.type | Journal article | |
dc.type.description | C1 - Articles | |
dc.type.code | C - Journal Articles | |
gro.faculty | Griffith Business School, Dept of Employment Relations and Human Resources | |
gro.description.notepublic | This publication has been entered into Griffith Research Online as an Advanced Online Version. | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Russell, Bob | |