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dc.contributor.authorHowison, Sharleen
dc.contributor.authorFinger, Glenn
dc.contributor.editorJill Poulston, Peter Kim
dc.description.abstractThe focus of this study was to explore the perceptions and expectations of service experiences for Chinese visitors travelling in New Zealand. This study examined the current literature relevant to the Chinese visitor market, which informed the conduct of a face to face survey with 100 Chinese visitors. The survey findings confirmed that Chinese visitors were generally satisfied with the service provided during their travel experiences in New Zealand along with the natural beauty of the environment, but that there were some elements of their visit that did not meet their expectations. Chinese visitors also reported that transport options were inconvenient and expensive, and there were language difficulties. There was a need for more tourism literature made available in Chinese, together with trained speakers in Chinese within the New Zealand tourism industry.
dc.publisherAsia Pacific Council on Hotel, Restaurant and Institutional Education (APacCHRIE)
dc.publisher.placeNew Zealand
dc.relation.ispartofconferencename2015 APacCHRIE Conference
dc.relation.ispartofconferencetitleHospitality and Tourism in a Greening World: Proceedings of 13th Asia Pacific CHRIE Conference
dc.relation.ispartoflocationAuckland, New Zealand
dc.subject.fieldofresearchTourism not elsewhere classified
dc.titleAre Chinese visitor service perceptions and expectations being met when travelling in New Zealand? An exploratory study
dc.typeConference output
dc.type.descriptionE1 - Conferences
dc.type.codeE - Conference Publications
gro.rights.copyrightSelf-archiving of the author-manuscript version is not yet supported by this conference. Please refer to the conference link for access to the definitive, published version or contact the authors for more information.
gro.hasfulltextNo Full Text
gro.griffith.authorFinger, Glenn D.

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    Contains papers delivered by Griffith authors at national and international conferences.

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