Social Identity’s Impact on Service Recovery Evaluations in Alliances
Sparks, Beverley A
Griffith University Author(s)
MetadataShow full item record
Annals of Tourism Research
© 2006 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.