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  • The importance of effective organisational relationships for nurses: a social capital perspective

    Author(s)
    Brunetto, Yvonne
    Farr-Wharton, Rod
    Griffith University Author(s)
    Brunetto, Yvonne
    Year published
    2006
    Metadata
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    Abstract
    This study used a social capital theoretical framework to explain how the quality of relationships (that develop between nurses and their supervisors) affect individual and organisational outcomes. The findings make a contribution to the field of public sector organisational behaviour by identifying how the quality of relationships between employees and management not only affects the employees themselves, but also affects longer term organisational effectiveness by affecting productivity and turnover rates. Whilst previous research has identified the importance of building social capital within private sector organisations; ...
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    This study used a social capital theoretical framework to explain how the quality of relationships (that develop between nurses and their supervisors) affect individual and organisational outcomes. The findings make a contribution to the field of public sector organisational behaviour by identifying how the quality of relationships between employees and management not only affects the employees themselves, but also affects longer term organisational effectiveness by affecting productivity and turnover rates. Whilst previous research has identified the importance of building social capital within private sector organisations; these findings suggest that it is as important for public sector organisations to invest in developing effective relationships so as to improve organisational effectiveness. Many of the changes resulting from the implementation of NPM improved the efficiency of processes; however, the same measures appear to have negatively impacted on the quality of organisational relationships for nurses. The implication of the findings for senior hospital management interested in ensuring longer term organisational effectiveness is that nurses' satisfaction with supervisor communication is a powerful ingredient within the social capital equation. This is because it moderates part of nurses' perception of other organisational factors, which in turn, affect approximately a third of their job satisfaction (and therefore productivity) and job commitment (and therefore absenteeism and turnover).
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    Journal Title
    International Journal of Human Resource Development and Management
    Volume
    6
    Issue
    2/3/4
    Publisher URI
    http://www.inderscience.com/search/index.php?action=record&rec_id=10397&prevQuery=&ps=10&m=or
    DOI
    https://doi.org/10.1504/IJHRDM.2006.010397
    Copyright Statement
    © 2006 Inderscience.
    Subject
    Business and Management
    Publication URI
    http://hdl.handle.net/10072/11488
    Collection
    • Journal articles

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