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dc.contributor.authorMcLean, Hamish
dc.contributor.authorEwart, Jacqueline
dc.contributor.editorSkarzauskiene, A.
dc.description.abstractThe blistering speed and spread of information on social media, with more than 1.9 billion users worldwide, potentially offer emergency response agencies an unprecedented wealth of situational awareness when life and property is under threat. In fact, the micro-blog Twitter can warn of an earthquake faster than the physical effects are felt. Social media platforms offer a myriad of benefits before, during and after a disaster. These include warnings, connecting to survivors, situational awareness of the extent of the impact, notifying where help is needed and galvanizing self-help within the impact zone and humanitarian efforts from outside. A unique aspect of social media is that it is user-generated. Twitter has become a tool to foster the emergence of Collective Intelligence, where individuals collaborate to share information, ideas and suggest ways to solve problems. Collective Intelligence comes to the rescue quickly during the chaos of a disaster, when outside help may be hours or days away. On the flipside, however, harvesting Collective Intelligence by disaster agencies to inform time-critical decision-making has become a significant challenge amid the avalanche of social media “chatter” – some of it inaccurate, self-serving, misleading and fabricated. Indeed, social media places significant pressure on the management of timely, accurate and relevant information by disaster agencies. In the topic that has received sparse scholarly attention, this chapter draws on a series of in-depth interviews with emergency and disaster agencies in four countries to shed new perspectives on the challenges of capturing and capitalising on Collective Intelligence in times of calamity.
dc.publisherMykolas Romeris Univeristy
dc.relation.ispartofbooktitleSocial Technologies and Collective Intelligence Monograph
dc.subject.fieldofresearchCommunication Technology and Digital Media Studies
dc.titleHarvesting Collective Intelligence: When disaster is on Twitter before Rescuers Arrive.
dc.typeBook chapter
dc.type.descriptionB1 - Chapters
dc.type.codeB - Book Chapters
gro.facultyArts, Education & Law Group, School of Humanities, Languages and Social Sciences
gro.hasfulltextNo Full Text
gro.griffith.authorMcLean, Hamish E.
gro.griffith.authorEwart, Jacqueline A.

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