Emotional Intelligence & Team Performance: Does Training Matter?
Author(s)
Murray, Jane
Jordan, Peter
Ashkanasy, N.
Year published
2006
Metadata
Show full item recordAbstract
In recent years significant amounts of research have been conducted exploring the implications of emotional intelligence to individuals, groups and organisations themselves. The research presented in this paper adds to this growing body of knowledge by exploring whether emotional intelligence can be trained, what type of interventions increase emotional intelligence, and what performance benefits result. Utilising an experimental methodology, an interpersonal skills program and a specific emotional intelligence intervention were constructed and facilitated in a large public sector organisation over a two year period. Results ...
View more >In recent years significant amounts of research have been conducted exploring the implications of emotional intelligence to individuals, groups and organisations themselves. The research presented in this paper adds to this growing body of knowledge by exploring whether emotional intelligence can be trained, what type of interventions increase emotional intelligence, and what performance benefits result. Utilising an experimental methodology, an interpersonal skills program and a specific emotional intelligence intervention were constructed and facilitated in a large public sector organisation over a two year period. Results demonstrate that while performance improved for both training interventions, only the emotions focussed training program increased emotional intelligence. A full presentation of the results and implications of this research will be discussed within this paper.
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View more >In recent years significant amounts of research have been conducted exploring the implications of emotional intelligence to individuals, groups and organisations themselves. The research presented in this paper adds to this growing body of knowledge by exploring whether emotional intelligence can be trained, what type of interventions increase emotional intelligence, and what performance benefits result. Utilising an experimental methodology, an interpersonal skills program and a specific emotional intelligence intervention were constructed and facilitated in a large public sector organisation over a two year period. Results demonstrate that while performance improved for both training interventions, only the emotions focussed training program increased emotional intelligence. A full presentation of the results and implications of this research will be discussed within this paper.
View less >
Conference Title
Proceedings of the 20th ANZAM Conference: "Management: Pragmatism, Philosophy, Priorities"
Publisher URI
Copyright Statement
© 2006 Australian & New Zealand Acadamy of Management. Reproduced in accordance with the copyright policy of the publisher. Use hypertext link for access to publishers website.