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dc.contributor.authorCollie, Tess
dc.contributor.authorSparks, Beverley
dc.date.accessioned2020-01-22T06:53:16Z
dc.date.available2020-01-22T06:53:16Z
dc.date.issued1999
dc.identifier.issn13205161
dc.identifier.urihttp://hdl.handle.net/10072/120646
dc.description.abstractThis article reports the results of a survey conducted to obtain detailed information concerning Australian restaurant and catering operators' perceptions of their industry. Members of the Australian Restaurant and Catering Association were given the opportunity to voice their opinion, in an open-ended format, concerning factors that either hinder or help their operation. Through content analysis, several factors were identified that respondents perceive as important to the success of their business or as increasing the difficulty of operating their business. In particular, five broad success/difficulty factors emerged, relating to product, staff, financial, environmental and customer issues. Respondents were also asked whether managers and/or owners of businesses in the industry should possess appropriate qualifications. Although a majority of respondents believe managers should be appropriately qualified, many in the sector perceive experience, motivation and other qualities to be more, or equally, important. Implications of the findings are discussed within a framework of recent hospitality and management literature.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherThe University of Queensland
dc.publisher.placeAustralia
dc.relation.ispartofpagefrom23
dc.relation.ispartofpageto33
dc.relation.ispartofissue2
dc.relation.ispartofjournalAustralian Journal of Hospitality Management
dc.relation.ispartofvolume6
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1506
dc.titlePerceptions of Key Success Factors and Key Success Inhibitors in Australian Restaurant and Catering Business Operations
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Management
gro.hasfulltextNo Full Text
gro.griffith.authorSparks, Beverley A.
gro.griffith.authorCollie, Tess


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