Information systems work quality

Abstract

It is suggested that the multi-perspective nature of information systems (IS) quality, representing the manifold interest groups involved, is the very reason why attempts to develop any general purpose quality model for information systems tend to be fruitless. This paper develops the concept is IS work quality by utilising the existing SOLE (Software Library Evolution) quality model by Eriksson and Torn (1991), and builds upon the elements which particularly address the quality of IS work practices by discussing the management issues that affect those elements and are necessary to assure and maintain the quality of systems evolution and use. The model of information systems work quality proposed in this article provides a framework that allows the consideration of different work contexts and the specific needs of an organisation when evaluating the quality of the information system at hand and its benefits to the organisation. The IS work quality construct broadens the software quality concepts as it caters for the diverse needs of organisations and work contexts.