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dc.contributor.authorRahman, A
dc.contributor.editorCarmen Ka Man Lee
dc.date.accessioned2018-02-16T05:34:05Z
dc.date.available2018-02-16T05:34:05Z
dc.date.issued2016
dc.identifier.isbn9781509036653
dc.identifier.issn2157-3611
dc.identifier.doi10.1109/IEEM.2016.7798096
dc.identifier.urihttp://hdl.handle.net/10072/124184
dc.description.abstractProducts sold with lifetime warranties are well liked by the customer as this type of warranties secure a prolonged reliable operational or useful life, and act as a shield for the customer against inferior quality as well as the potential high repair costs during indefinite life of consumable product. Under such policies, the customer are exposed to risks of costs and product reliability as products usefullife are unsure and are not recorded well in fair trade legislations. This article proposes mathematical models to determine the customer's risk evaluation for lifetime warranty by taking into account the unsure useful life of product. Risk evaluation models are proposed to estimate the optimal warranty cost through the customer's utility function for repair costs. The sensitivity of the warranty costs are discussed graphically with respect to the customer's risk choice, customer's expected failure rate, and the customer's repair costs (in the case of customer's denial of such warranty).
dc.description.peerreviewedYes
dc.languageEnglish
dc.publisherInstitute of Electrical and Electronics Engineers (IEEE)
dc.publisher.placeUnited States
dc.relation.ispartofconferencenameIEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
dc.relation.ispartofconferencetitle2016 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT (IEEM)
dc.relation.ispartofdatefrom2016-12-04
dc.relation.ispartofdateto2016-12-07
dc.relation.ispartoflocationBali, INDONESIA
dc.relation.ispartofpagefrom1340
dc.relation.ispartofpageto1344
dc.relation.ispartofvolume2016-December
dc.subject.fieldofresearchManufacturing management
dc.subject.fieldofresearchcode401407
dc.titleEvaluation of Customer's Risk to Lifetime Warranty
dc.typeConference output
dc.type.descriptionE1 - Conferences
dc.type.codeE - Conference Publications
gro.facultyGriffith Sciences, Griffith School of Engineering
gro.hasfulltextNo Full Text
gro.griffith.authorRahman, Anisur


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    Contains papers delivered by Griffith authors at national and international conferences.

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