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dc.contributor.authorRussell, Boben_US
dc.contributor.editorJohn Burgess and Julia Connellen_US
dc.date.accessioned2017-04-24T10:37:29Z
dc.date.available2017-04-24T10:37:29Z
dc.date.issued2006en_US
dc.date.modified2007-08-01T21:51:01Z
dc.identifier.isbn0415357020en_US
dc.identifier.urihttp://hdl.handle.net/10072/12891
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherRoutledge, Taylor Francis Groupen_US
dc.publisher.placeOxford, UKen_US
dc.relation.ispartofbooktitleDevelopments in the Call Centre Industry: Analysis, Changes and Challengesen_US
dc.relation.ispartofchapter6en_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom92en_US
dc.relation.ispartofpageto116en_US
dc.relation.ispartofeditionFirsten_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode359999en_US
dc.titleSkill and info-service work in Australian call centresen_US
dc.typeBook chapteren_US
dc.type.descriptionB1 - Book Chapters (HERDC)en_US
dc.type.codeB - Book Chaptersen_US
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resourcesen_US
gro.date.issued2006
gro.hasfulltextNo Full Text


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