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dc.contributor.authorRussell, Bob
dc.contributor.editorJohn Burgess and Julia Connell
dc.date.accessioned2017-05-03T13:28:45Z
dc.date.available2017-05-03T13:28:45Z
dc.date.issued2006
dc.date.modified2007-08-01T21:51:01Z
dc.identifier.isbn0415357020
dc.identifier.urihttp://hdl.handle.net/10072/12891
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRoutledge, Taylor Francis Group
dc.publisher.placeOxford, UK
dc.relation.ispartofbooktitleDevelopments in the Call Centre Industry: Analysis, Changes and Challenges
dc.relation.ispartofchapter6
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom92
dc.relation.ispartofpageto116
dc.relation.ispartofeditionFirst
dc.rights.retentionY
dc.subject.fieldofresearchcode359999
dc.titleSkill and info-service work in Australian call centres
dc.typeBook chapter
dc.type.descriptionB1 - Chapters
dc.type.codeB - Book Chapters
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resources
gro.date.issued2006
gro.hasfulltextNo Full Text
gro.griffith.authorRussell, Bob


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