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dc.contributor.authorFisher, Ronen_US
dc.contributor.authorMcPhail, Ruthen_US
dc.contributor.editorRichard Thorpe, Marie McHugh, Claire Leitchen_US
dc.description.abstractOrganisational commitment and job satisfaction are important measures of employee performance in the workplace. Although employee commitment and job satisfaction have been studied extensively, their links with organisational performance have not often been considered. The research establishes measures of commitment and job satisfaction using data obtained from workers in a multi-national hotel chain. Commitment is conceptualised by means of an adapted OCQ. Job satisfaction is conceptualised by means of an adapted MSQ. The measures are then used to compare the commitment and job satisfaction of workers in hotels in Mexico and China, judged to be well-performing and poorly-performing national hotel groups respectively. Links between the measures and organisational performance are explored. The resulting adapted measures are shown to measure effectively the commitment and job satisfaction of employees in the hotel industry. Using the measures to compare hotel groups in Mexico and China shows significantly different levels of value commitment and intrinsic job satisfaction between low and high performing hotels. Commitment is shown to be a significant predictor of financial performance and guest satisfaction. Job satisfaction is a significant, though weak, predictor of financial performance, but is not significant in terms of guest satisfaction.en_US
dc.publisherBritish Academy of Managementen_US
dc.relation.ispartofconferencenameBritish Academy of Management Annual Conference (BAM 2006)en_US
dc.relation.ispartofconferencetitleBuilding International Communities through collaboration. Conference Proceedings 2006, British Academy of Managementen_US
dc.titleOrganisational commitment, job satisfaction and profitability: A cross-national analysis of hotel workers in Mexico and Chinaen_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.hasfulltextNo Full Text

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    Contains papers delivered by Griffith authors at national and international conferences.

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