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  • Expectations of Service Responses from Federal Politicians

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    40502.pdf (51.02Kb)
    Author(s)
    Lloyd, Mark
    Lye, Ashley
    Griffith University Author(s)
    Lye, Ashley R.
    Lloyd, Mark
    Year published
    2006
    Metadata
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    Abstract
    The service expectation literature is well developed with clearly identified customer expectation determinants. The public sector service expectation literature is, however, underrepresented in the literature and there are large gaps in our knowledge. Public sector marketing represents a dichotomy, with public service and electoral office roles being clearly delineated. This dichotomy of roles introduces variations in service expectations that are not empirically explored. This paper reviews the literature and presents electoral office service expectation propositions as a foundation for future research.The service expectation literature is well developed with clearly identified customer expectation determinants. The public sector service expectation literature is, however, underrepresented in the literature and there are large gaps in our knowledge. Public sector marketing represents a dichotomy, with public service and electoral office roles being clearly delineated. This dichotomy of roles introduces variations in service expectations that are not empirically explored. This paper reviews the literature and presents electoral office service expectation propositions as a foundation for future research.
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    Conference Title
    ANZMAC 2006 Conference Proceedings
    Publisher URI
    https://anzmac.wildapricot.org/
    Copyright Statement
    © The Author(s) 2006. The attached file is reproduced here in accordance with the copyright policy of the publisher. For information about this conference please refer to the conference’s website or contact the author(s).
    Publication URI
    http://hdl.handle.net/10072/13199
    Collection
    • Conference outputs

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