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  • 'I use online so the counsellors can't hear me crying': Creating design solutions for online counselling

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    36395.pdf (214.6Kb)
    Author(s)
    Beattie, Debra
    Cunningham, Stuart
    Jones, Richard
    Zelenko, Oksana
    Griffith University Author(s)
    Beattie, Debra C.
    Year published
    2006
    Metadata
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    Abstract
    This article reviews a project which has produced creative design solutions for the development of online counselling in collaboration with Australia's largest youth telephone counselling service, Kids Helpline (KHL). Our discussion focuses on the shape of interaction design research conducted against the dual background of young people's multiliteracies and professional counselling practice. Existing text-based communication tools already available for Kids Helpline's clients were integrated with graphical imagebased tools, while engaging young people in problem solving and empowerment during online counselling sessions. ...
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    This article reviews a project which has produced creative design solutions for the development of online counselling in collaboration with Australia's largest youth telephone counselling service, Kids Helpline (KHL). Our discussion focuses on the shape of interaction design research conducted against the dual background of young people's multiliteracies and professional counselling practice. Existing text-based communication tools already available for Kids Helpline's clients were integrated with graphical imagebased tools, while engaging young people in problem solving and empowerment during online counselling sessions. The paper considers the fashioning of a conducive design and interactive communication environment for distressed young people and the independent evaluation of the new site design. Preliminary results are that young people report a greater sense of control and comfort in their net-based interaction with a counsellor.
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    Journal Title
    Media International Australia
    Volume
    118
    Publisher URI
    https://journals.sagepub.com/toc/miad/118/1
    Copyright Statement
    © 2006 Media International Australia. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Studies in Human Society
    Studies in Creative Arts and Writing
    Language, Communication and Culture
    Publication URI
    http://hdl.handle.net/10072/13698
    Collection
    • Journal articles

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