Evading Technological Determinism in ERP Implementation: Towards a Consultative Social Approach

View/ Open
Author(s)
Archer-Lean, Dr Clare
Clark, Jo-Anne
Kerr, Donald
Year published
2006
Metadata
Show full item recordAbstract
Enterprise Resource Planning (ERP) systems are implemented in business in the hope of obtaining benefits in the form of improved communications and increased efficiency through the standardization of information technology (IT) across functional business areas. The benefits, and in some cases problems, associated with implementation have been well documented, however there is little information available on their effectiveness in different types of organization. This paper looks at ERP implementations in Government Owned Corporations (GOC) and discusses implementation issues by looking at the way we perceive such organisations. ...
View more >Enterprise Resource Planning (ERP) systems are implemented in business in the hope of obtaining benefits in the form of improved communications and increased efficiency through the standardization of information technology (IT) across functional business areas. The benefits, and in some cases problems, associated with implementation have been well documented, however there is little information available on their effectiveness in different types of organization. This paper looks at ERP implementations in Government Owned Corporations (GOC) and discusses implementation issues by looking at the way we perceive such organisations. A GOC case study is presented and explored in terms of the ERP and GOC literature in the context of existing social research approaches. This paper examines why end users in a GOC appear to be neither complying with, nor fully exploiting the potential of the ERP. The paper contends that discourses by staff at the operational level are different to that of staff at the managerial level. The paper also confirms previous research stating the importance of end user input for effective IT systems and ERP implementation processes.
View less >
View more >Enterprise Resource Planning (ERP) systems are implemented in business in the hope of obtaining benefits in the form of improved communications and increased efficiency through the standardization of information technology (IT) across functional business areas. The benefits, and in some cases problems, associated with implementation have been well documented, however there is little information available on their effectiveness in different types of organization. This paper looks at ERP implementations in Government Owned Corporations (GOC) and discusses implementation issues by looking at the way we perceive such organisations. A GOC case study is presented and explored in terms of the ERP and GOC literature in the context of existing social research approaches. This paper examines why end users in a GOC appear to be neither complying with, nor fully exploiting the potential of the ERP. The paper contends that discourses by staff at the operational level are different to that of staff at the managerial level. The paper also confirms previous research stating the importance of end user input for effective IT systems and ERP implementation processes.
View less >
Journal Title
Australasian Journal of Information Systems
Volume
13
Issue
2
Publisher URI
Copyright Statement
© 2006 Archer-Lean et al. This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This article is distributed under the terms of the Creative Commons Attribution License CCAL. (http://creativecommons.org/licenses/by-nc-nd/2.5/au/)
Subject
Information Systems
Business and Management