Explaining the Patterns of Breakdown
Author(s)
Dekker, Sidney
Griffith University Author(s)
Year published
2014
Metadata
Show full item recordAbstract
So, what went wrong? What patterns can you identify in your data? This chapter introduces some human performance issues that could guide you:
• cognitive fixation; • plan continuation; • fatigue; • buggy or inert knowledge; • new technology and computerization; • procedural adaptations;
It then discusses the currently popular use of “loss of situation awareness” and “complacency” as supposed explanations for ‘human error.’ The advice of the field guide is very simple: don’t use these things. It will explain why.So, what went wrong? What patterns can you identify in your data? This chapter introduces some human performance issues that could guide you:
• cognitive fixation; • plan continuation; • fatigue; • buggy or inert knowledge; • new technology and computerization; • procedural adaptations;
It then discusses the currently popular use of “loss of situation awareness” and “complacency” as supposed explanations for ‘human error.’ The advice of the field guide is very simple: don’t use these things. It will explain why.
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Book Title
The field guide to understanding human error
Subject
Psychology and Cognitive Sciences not elsewhere classified