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dc.contributor.authorBradley, Graham
dc.contributor.authorSparks, Beverley
dc.contributor.editorSidin S.M.D. and Manrai A.K.
dc.date.accessioned2018-01-22T23:57:14Z
dc.date.available2018-01-22T23:57:14Z
dc.date.issued2015
dc.identifier.isbn9783319173207
dc.identifier.doi10.1007/978-3-319-17320-7_67
dc.identifier.urihttp://hdl.handle.net/10072/141723
dc.description.abstractThis paper describes a six facet model of service locus of control (SLOC), and reports upon the development of a scale designed to measure this construct. Preliminary evidence of the reliability and validity of this new 24-item scale is presented. Factor analysis suggests that the scale assesses three dimensions of control beliefs - internal, powerful others, and luck/chance, Correlations with related measures, including Rotter’s (1966) I-E scale, Levenson’s (1974) PC scales and a short measure of Social Desirability, are reported. Further tests of, and applications for, the instrument are discussed.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSpringer International Publishing
dc.publisher.placeUnited States
dc.relation.ispartofbooktitleProceedings of the 1997 World Marketing Congress
dc.relation.ispartofchapter67
dc.relation.ispartofpagefrom250
dc.relation.ispartofpageto255
dc.subject.fieldofresearchMarketing not elsewhere classified
dc.subject.fieldofresearchcode150599
dc.titleThe Development and Preliminary Validation of a Service Locus of Control Scale
dc.typeBook chapter
dc.type.descriptionB1 - Chapters
dc.type.codeB - Book Chapters
gro.facultyGriffith Health, School of Applied Psychology
gro.hasfulltextNo Full Text
gro.griffith.authorSparks, Beverley A.
gro.griffith.authorBradley, Graham L.


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