Quality and service improvement
Author(s)
Connor, Martin
Griffith University Author(s)
Year published
2015
Metadata
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Quality improvement has a specific history and tradition, a particular approach and a repertoire of techniques that have been repeatedly shown to be effective in delivering sustainable improvements in healthcare delivery (Chassin & O'Kane, 2010; Kurth, 2013; Shewhart, 1980; Warrier & McGillen, 2011). Along with a description of each of these characteristics, this chapter provides readers with a series of techniques associated with them, establishing a quality improvement framework within which problems can be best addressed.Quality improvement has a specific history and tradition, a particular approach and a repertoire of techniques that have been repeatedly shown to be effective in delivering sustainable improvements in healthcare delivery (Chassin & O'Kane, 2010; Kurth, 2013; Shewhart, 1980; Warrier & McGillen, 2011). Along with a description of each of these characteristics, this chapter provides readers with a series of techniques associated with them, establishing a quality improvement framework within which problems can be best addressed.
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Book Title
Leading and Managing Health Services: An Australasian Perspective
Publisher URI
Subject
Health and Community Services