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  • Quality and service improvement

    Author(s)
    Connor, Martin
    Griffith University Author(s)
    Connor, Martin J.
    Year published
    2015
    Metadata
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    Abstract
    Quality improvement has a specific history and tradition, a particular approach and a repertoire of techniques that have been repeatedly shown to be effective in delivering sustainable improvements in healthcare delivery (Chassin & O'Kane, 2010; Kurth, 2013; Shewhart, 1980; Warrier & McGillen, 2011). Along with a description of each of these characteristics, this chapter provides readers with a series of techniques associated with them, establishing a quality improvement framework within which problems can be best addressed.Quality improvement has a specific history and tradition, a particular approach and a repertoire of techniques that have been repeatedly shown to be effective in delivering sustainable improvements in healthcare delivery (Chassin & O'Kane, 2010; Kurth, 2013; Shewhart, 1980; Warrier & McGillen, 2011). Along with a description of each of these characteristics, this chapter provides readers with a series of techniques associated with them, establishing a quality improvement framework within which problems can be best addressed.
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    Book Title
    Leading and Managing Health Services: An Australasian Perspective
    Publisher URI
    http://www.cambridge.org/gb/academic/subjects/medicine/nursing/leading-and-managing-health-services-australasian-perspective
    Subject
    Health and Community Services
    Publication URI
    http://hdl.handle.net/10072/141766
    Collection
    • Book chapters

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