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dc.contributor.authorPrenzler, Tim
dc.contributor.authorPorter, Louise
dc.contributor.editorLister, S
dc.contributor.editorRowe, M
dc.date.accessioned2018-04-29T23:13:37Z
dc.date.available2018-04-29T23:13:37Z
dc.date.issued2016
dc.identifier.isbn978-0-415-71533-1
dc.identifier.doi10.4324/9781315881898
dc.identifier.urihttp://hdl.handle.net/10072/142027
dc.description.abstractThis chapter explores ways of addressing police accountability issues through enhanced management of complaints systems. It also begins by analysing the nature of complaints against police, inadequacies in traditional legalistic responses, and innovations in responding to complaints including the creation of independent agencies to review or process complaints, informal resolution options and early intervention systems. The chapter shows that accountability can be improved through a greater role for independent investigations, and by supplementing investigative and disciplinary approaches with more restorative responses, including informal resolution and mediation. Complaints systems provide accountability for police actions by providing scrutiny of police action, a voice to those who experience police action and consequences for inappropriate police action and poor performance. Complaints can also be used as a key learning tool to inform improved policing practices by modifying training and procedures in response to patterns of allegations in the context of a problem-solving and complaints reduction programme.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRoutledge
dc.publisher.placeUnited Kingdom
dc.publisher.urihttps://www.taylorfrancis.com/books/e/9781134708840/chapters/10.4324%2F9781315881898-3
dc.relation.ispartofbooktitleAccountability of Policing
dc.relation.ispartofchapter3
dc.relation.ispartofpagefrom49
dc.relation.ispartofpageto68
dc.subject.fieldofresearchPolice Administration, Procedures and Practice
dc.subject.fieldofresearchcode160205
dc.titleImproving Police Behaviour and police-community relations through Innovative Responses to Complaints
dc.typeBook chapter
dc.type.descriptionB1 - Chapters
dc.type.codeB - Book Chapters
gro.facultyArts, Education & Law Group, School of Criminology and Criminal Justice
gro.hasfulltextNo Full Text
gro.griffith.authorPrenzler, Timothy J.
gro.griffith.authorPorter, Louise E.


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