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dc.contributor.authorGao, J
dc.contributor.authorDekker, S
dc.contributor.editorA.J. Masys
dc.date.accessioned2019-02-13T22:16:24Z
dc.date.available2019-02-13T22:16:24Z
dc.date.issued2016
dc.identifier.isbn9783319418490
dc.identifier.doi10.1007/978-3-319-41849-0_3
dc.identifier.urihttp://hdl.handle.net/10072/143636
dc.description.abstractThe history of efforts to reduce ‘human errors’ across workplaces and industries suggests that people (or their weaknesses) are seen as a problem to control [1, 3, 15, 16]. However, some have proposed that humans can be heroes as they can adapt and compensate for weaknesses within a system and direct it away from potential catastrophes [15]. But the existence of heroes would suggest that villains (i.e. humans who cause a disaster) exist as well [16], and that it might well be the outcome that determines which human becomes which. The purpose of this chapter is to examine if complex socio-technical systems would allow for the existence of heroes and villains, as outcomes in such systems are usually thought to be the product of interactions rather than a single factor [17]. The chapter will first examine if the properties of complex systems as suggested by Dekker et al. [18] would allow for heroes and villains to exist. These include: (a) synthesis and holism, (b) emergence, (c) foreseeability of probabilities, not certainties, (d) time-irreversibility and, (e) perpetual incompleteness and uncertainty of knowledge, before concluding with a discussion of the implications of the (non) existence of heroes and villains in complex systems for the way we conduct investigations when something goes wrong inside of those systems.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSpringer International Publishing
dc.publisher.placeSwitzerland
dc.relation.ispartofbooktitleDisaster Forensics: Understanding Root Cause and Complex Causality
dc.relation.ispartofchapter3
dc.relation.ispartofpagefrom47
dc.relation.ispartofpageto62
dc.subject.fieldofresearchStudies in Human Society not elsewhere classified
dc.subject.fieldofresearchcode169999
dc.titleHeroes and Villains in Complex Socio-technical Systems
dc.typeBook chapter
dc.type.descriptionB2 - Chapters (Other)
dc.type.codeB - Book Chapters
gro.facultyAn Unassigned Group, An Unassigned Department
gro.rights.copyright© 2016 Springer. This is the author-manuscript version of this paper. It is reproduced here in accordance with the copyright policy of the publisher. Please refer to the publisher’s website for further information.
gro.hasfulltextFull Text
gro.griffith.authorDekker, Sidney
gro.griffith.authorGao, Jonathan


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