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  • Quality change communication and employee responses to change: an investigation of the moderating effects of individual differences in an experimental setting

    Author(s)
    Jimmieson, Nerina L
    Rafferty, Alannah E
    Allen, James E
    Griffith University Author(s)
    Rafferty, Alannah
    Year published
    2013
    Metadata
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    Abstract
    the support of employees is central to the success of change initiatives (Cummings and Worley, 2005). The role of communication during times of organizational change is well established (Lewis, 1999, 2006). Indeed, the management of external and internal communication processes that deliver key messages at the appropriate time to stakeholders is considered to be a vital component of all successful change implementation plans (Kotter, 1999). Thus, the aim of this study is to investigate the core change management practice of communication and the extent to which this practice encourages employees to appraise the situation in ...
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    the support of employees is central to the success of change initiatives (Cummings and Worley, 2005). The role of communication during times of organizational change is well established (Lewis, 1999, 2006). Indeed, the management of external and internal communication processes that deliver key messages at the appropriate time to stakeholders is considered to be a vital component of all successful change implementation plans (Kotter, 1999). Thus, the aim of this study is to investigate the core change management practice of communication and the extent to which this practice encourages employees to appraise the situation in a positive way and to develop intentions and subsequent behaviors that are supportive of organizational change. These propositions were examined m a controlled experimental setting in which a vignette was used to manipulate high and low levels of quality change communication and examined in conjunction with a series of individual difference variables chosen for their theoretical relevance to individual reactions to change.
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    Book Title
    The Psychology of Organizational Change: Viewing Change from the Employee's Perspective
    DOI
    https://doi.org/10.1017/CBO9781139096690.014
    Subject
    Business systems in context not elsewhere classified
    Publication URI
    http://hdl.handle.net/10072/143676
    Collection
    • Book chapters

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