• myGriffith
    • Staff portal
    • Contact Us⌄
      • Future student enquiries 1800 677 728
      • Current student enquiries 1800 154 055
      • International enquiries +61 7 3735 6425
      • General enquiries 07 3735 7111
      • Online enquiries
      • Staff phonebook
    View Item 
    •   Home
    • Griffith Research Online
    • Journal articles
    • View Item
    • Home
    • Griffith Research Online
    • Journal articles
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

  • All of Griffith Research Online
    • Communities & Collections
    • Authors
    • By Issue Date
    • Titles
  • This Collection
    • Authors
    • By Issue Date
    • Titles
  • Statistics

  • Most Popular Items
  • Statistics by Country
  • Most Popular Authors
  • Support

  • Contact us
  • FAQs
  • Admin login

  • Login
  • Issues that support the creation of ICT workarounds: towards a theoretical understanding of feral information systems

    Thumbnail
    View/Open
    HoughtonPUB3981.pdf (505.3Kb)
    File version
    Accepted Manuscript (AM)
    Author(s)
    Spierings, Anthony
    Kerr, Don
    Houghton, Luke
    Griffith University Author(s)
    Houghton, Luke
    Kerr, Donald V.
    Year published
    2017
    Metadata
    Show full item record
    Abstract
    Enterprise system (ES) software is often supplemented independently by end users who develop personal solutions that establish connections between the required business practices and the ES. One solution is a type of information and communications technology workaround, a feral information system (FIS) – defined as a workaround designed to achieve certain requirements by using any information technology tool that an end user uses in conjunction with, or instead of, the mandated information system. To explore this, we conducted a case study at a large utility company. We conclude that feral information systems are not a ...
    View more >
    Enterprise system (ES) software is often supplemented independently by end users who develop personal solutions that establish connections between the required business practices and the ES. One solution is a type of information and communications technology workaround, a feral information system (FIS) – defined as a workaround designed to achieve certain requirements by using any information technology tool that an end user uses in conjunction with, or instead of, the mandated information system. To explore this, we conducted a case study at a large utility company. We conclude that feral information systems are not a behavioural deviance. FISs are by‐products of end users seeking operational efficiency, namely, to nullify additional transactional costs imposed by the ES. Our findings suggest that end users of ES will fall into one of four modes of operation: mode 1, where end users submit to the ES; mode 2, where they dismiss the ES; mode 3, where they develop an FIS that remains hidden from the ES proponents; and mode 4, where they operate the FIS in open defiance of the ES proponents. In this research, we deliberately take the practitioner view and, therefore, outline how different pressures help to create an FIS as a response to a poorly mandated ES. We also make a theoretical contribution by exploring issues that lead to workarounds and suggest that future research into these modes of operation can be theorized in future proposed studies.
    View less >
    Journal Title
    Information Systems Journal
    DOI
    https://doi.org/10.1111/isj.12123
    Copyright Statement
    © 2016 John Wiley & Sons Ltd. This is the peer reviewed version of the following article: Information Systems Journal, Information Systems Journal, Issues that support the creation of ICT workarounds: towards a theoretical understanding of feral information systems, which has been published in final form at DOI. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)
    Note
    This publication has been entered into Griffith Research Online as an Advanced Online Version.
    Subject
    Information systems
    Business systems in context not elsewhere classified
    Business systems in context
    Human resources and industrial relations
    Strategy, management and organisational behaviour
    Publication URI
    http://hdl.handle.net/10072/143703
    Collection
    • Journal articles

    Footer

    Disclaimer

    • Privacy policy
    • Copyright matters
    • CRICOS Provider - 00233E

    Tagline

    • Gold Coast
    • Logan
    • Brisbane - Queensland, Australia
    First Peoples of Australia
    • Aboriginal
    • Torres Strait Islander