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dc.contributor.authorSpierings, Anthony
dc.contributor.authorKerr, Don
dc.contributor.authorHoughton, Luke
dc.date.accessioned2019-03-11T23:14:35Z
dc.date.available2019-03-11T23:14:35Z
dc.date.issued2017
dc.identifier.issn1350-1917
dc.identifier.doi10.1111/isj.12123
dc.identifier.urihttp://hdl.handle.net/10072/143703
dc.description.abstractEnterprise system (ES) software is often supplemented independently by end users who develop personal solutions that establish connections between the required business practices and the ES. One solution is a type of information and communications technology workaround, a feral information system (FIS) – defined as a workaround designed to achieve certain requirements by using any information technology tool that an end user uses in conjunction with, or instead of, the mandated information system. To explore this, we conducted a case study at a large utility company. We conclude that feral information systems are not a behavioural deviance. FISs are by‐products of end users seeking operational efficiency, namely, to nullify additional transactional costs imposed by the ES. Our findings suggest that end users of ES will fall into one of four modes of operation: mode 1, where end users submit to the ES; mode 2, where they dismiss the ES; mode 3, where they develop an FIS that remains hidden from the ES proponents; and mode 4, where they operate the FIS in open defiance of the ES proponents. In this research, we deliberately take the practitioner view and, therefore, outline how different pressures help to create an FIS as a response to a poorly mandated ES. We also make a theoretical contribution by exploring issues that lead to workarounds and suggest that future research into these modes of operation can be theorized in future proposed studies.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherWiley-Blackwell Publishing Ltd.
dc.relation.ispartofpagefrom1
dc.relation.ispartofpageto20
dc.relation.ispartofjournalInformation Systems Journal
dc.subject.fieldofresearchInformation systems
dc.subject.fieldofresearchBusiness systems in context not elsewhere classified
dc.subject.fieldofresearchBusiness systems in context
dc.subject.fieldofresearchHuman resources and industrial relations
dc.subject.fieldofresearchStrategy, management and organisational behaviour
dc.subject.fieldofresearchcode4609
dc.subject.fieldofresearchcode350399
dc.subject.fieldofresearchcode3503
dc.subject.fieldofresearchcode3505
dc.subject.fieldofresearchcode3507
dc.titleIssues that support the creation of ICT workarounds: towards a theoretical understanding of feral information systems
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
dc.description.versionAccepted Manuscript (AM)
gro.description.notepublicThis publication has been entered into Griffith Research Online as an Advanced Online Version.
gro.rights.copyright© 2016 John Wiley & Sons Ltd. This is the peer reviewed version of the following article: Information Systems Journal, Information Systems Journal, Issues that support the creation of ICT workarounds: towards a theoretical understanding of feral information systems, which has been published in final form at DOI. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)
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gro.griffith.authorHoughton, Luke


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