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dc.contributor.authorGrace, Debraen_US
dc.contributor.authorBodey, Kellien_US
dc.contributor.editorDr. Ronald J. Cohenen_US
dc.date.accessioned2017-04-24T09:59:50Z
dc.date.available2017-04-24T09:59:50Z
dc.date.issued2007en_US
dc.date.modified2009-10-15T21:44:06Z
dc.identifier.issn07426046en_US
dc.identifier.doi10.1002/mar.20174en_AU
dc.identifier.urihttp://hdl.handle.net/10072/15024
dc.description.abstractThis study examines the influence of four personality characteristics (self-efficacy, Machiavellianism, perceived control and risk-taking) on consumer attitude toward complaining and propensity to complain. The proposed model is tested on two groups of consumers classified as "complainers" and "non-complainers". The findings reveal that the two groups differ distinctly on the pattern of relationships among the variables. The implications of these differences are discussed.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherJohn Wiley & Sons, Inc.en_US
dc.publisher.placeUnited Statesen_US
dc.publisher.urihttp://www3.interscience.wiley.com/journal/35943/homeen_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom579en_US
dc.relation.ispartofpageto594en_US
dc.relation.ispartofissue7en_US
dc.relation.ispartofjournalPsychology & Marketingen_US
dc.relation.ispartofvolume24en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode350204en_US
dc.titleContrasting "Complainers" with "Non-Complainers" on Attitude Toward Complaining, Propensity to Complain, and Key Personality Characteristics: A Nomological Looken_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.rights.copyrightCopyright 2007 John Wiley & Sons, Ltd. Self-archiving of the author-manuscript version is not yet supported by this publisher. Please refer to the journal link for access to the definitive, published version or contact the author for more information.en_AU
gro.date.issued2007
gro.hasfulltextNo Full Text


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