Managing information flows for quality improvement of projects
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Author(s)
Zeng, SXX
Lou, GX
Tam, VWY
Griffith University Author(s)
Year published
2007
Metadata
Show full item recordAbstract
The construction industry has always been bedeviled with great difficulties in sharing information among its participants. Although many construction firms have claimed to be ISO 9000-certified, there is still missing an effective channel of information flow for quality management. There are information asymmetries in quality management from internal and external organizations. Internally, information asymmetry exists between contractor, subcontractors and suppliers; and externally, there is no information sharing mechanism between project departments; information feedback is more difficult than information transferring in ...
View more >The construction industry has always been bedeviled with great difficulties in sharing information among its participants. Although many construction firms have claimed to be ISO 9000-certified, there is still missing an effective channel of information flow for quality management. There are information asymmetries in quality management from internal and external organizations. Internally, information asymmetry exists between contractor, subcontractors and suppliers; and externally, there is no information sharing mechanism between project departments; information feedback is more difficult than information transferring in a construction firm. This paper analyses the channel of information flow for quality management. It proposes to reengineer current management strategy for establishing an effective information network for quality management.
View less >
View more >The construction industry has always been bedeviled with great difficulties in sharing information among its participants. Although many construction firms have claimed to be ISO 9000-certified, there is still missing an effective channel of information flow for quality management. There are information asymmetries in quality management from internal and external organizations. Internally, information asymmetry exists between contractor, subcontractors and suppliers; and externally, there is no information sharing mechanism between project departments; information feedback is more difficult than information transferring in a construction firm. This paper analyses the channel of information flow for quality management. It proposes to reengineer current management strategy for establishing an effective information network for quality management.
View less >
Journal Title
Measuring Business Excellence
Volume
11
Issue
3
Copyright Statement
© 2007 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Subject
Business and Management