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  • Improving patient privacy and confidentiality in one regional Emergency Department- A quality project

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    Author(s)
    Calleja, P
    Forrest, L
    Griffith University Author(s)
    Calleja, Pauline
    Year published
    2011
    Metadata
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    Abstract
    Background: Patient privacy and confidentiality (PPaC) is an important consideration for nurses and other members of the health care team. Can a patient expect to have confidentiality and in particular privacy in the current climate of emergency health care? Do staff who work in the Emergency Department (ED) see confidentiality as an important factor when providing emergency care? These questions are important to consider. Methods: This is a two phased quality improvement project, developed and implemented over a six month period in a busy regional, tertiary referral ED. Results: Issues identified for this department ...
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    Background: Patient privacy and confidentiality (PPaC) is an important consideration for nurses and other members of the health care team. Can a patient expect to have confidentiality and in particular privacy in the current climate of emergency health care? Do staff who work in the Emergency Department (ED) see confidentiality as an important factor when providing emergency care? These questions are important to consider. Methods: This is a two phased quality improvement project, developed and implemented over a six month period in a busy regional, tertiary referral ED. Results: Issues identified for this department included department design and layout, overcrowding due to patient flow and access block, staff practices and department policies which were also impacted upon by culture of the team, and use of space. Conclusions: Changes successful in improving this issue include increased staff awareness about PPaC, intercom paging prior to nursing handover to remove visitors during handover, one visitor per patient policy, designated places for handover, allocated bed space for patient reviews/assessment and a strategy to temporarily move the patient if procedures would have been undertaken in shared bed space. These are important issues when considering policy, practice and department design in the ED.
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    Journal Title
    Australasian Emergency Nursing Journal
    Volume
    14
    Issue
    4
    DOI
    https://doi.org/10.1016/j.aenj.2011.05.002
    Copyright Statement
    © 2011 College of Emergency Nursing Australasia Ltd. Published by Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Clinical Nursing: Secondary (Acute Care)
    Nursing
    Public Health and Health Services
    Publication URI
    http://hdl.handle.net/10072/153714
    Collection
    • Journal articles

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