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Quality Management Strategies for Improving Customer Call Centre Management

dc.contributor.convenorRMIT
dc.contributor.authorGapp, Rod
dc.contributor.authorRyan-Novicky, Belinda
dc.contributor.editorSamual H.K. Ho and John Dalrymple
dc.date.accessioned2017-05-03T11:12:01Z
dc.date.available2017-05-03T11:12:01Z
dc.date.issued2002
dc.date.modified2007-03-10T05:22:01Z
dc.identifier.urihttp://hdl.handle.net/10072/1589
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRMIT
dc.publisher.placeMelbourne
dc.relation.ispartofbookorjournalChange Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT)
dc.relation.ispartofconferencename7th International Conference on ISO 9000 and TQM
dc.relation.ispartofconferencetitleChange Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT)
dc.relation.ispartofdatefrom2002-04-02
dc.relation.ispartofdateto2002-04-04
dc.relation.ispartoflocationMelbourne
dc.subject.fieldofresearchcode350210
dc.titleQuality Management Strategies for Improving Customer Call Centre Management
dc.typeConference output
dc.type.descriptionE1 - Conferences
dc.type.codeE - Conference Publications
gro.date.issued2002
gro.hasfulltextNo Full Text
gro.griffith.authorGapp, Rod P.


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    Contains papers delivered by Griffith authors at national and international conferences.

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