| dc.contributor.convenor | RMIT | en_AU |
| dc.contributor.author | Gapp, Rod | en_US |
| dc.contributor.author | Ryan-Novicky, Belinda | en_US |
| dc.contributor.editor | Samual H.K. Ho and John Dalrymple | en_US |
| dc.date.accessioned | 2017-05-03T11:12:01Z | |
| dc.date.available | 2017-05-03T11:12:01Z | |
| dc.date.issued | 2002 | en_US |
| dc.date.modified | 2007-03-10T05:22:01Z | |
| dc.identifier.uri | http://hdl.handle.net/10072/1589 | |
| dc.description.peerreviewed | Yes | en_US |
| dc.description.publicationstatus | Yes | en_AU |
| dc.language | English | en_US |
| dc.language.iso | en_AU | |
| dc.publisher | RMIT | en_US |
| dc.publisher.place | Melbourne | en_US |
| dc.relation.ispartofbookorjournal | Change Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT) | en_AU |
| dc.relation.ispartofconferencename | 7th International Conference on ISO 9000 and TQM | en_US |
| dc.relation.ispartofconferencetitle | Change Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT) | en_US |
| dc.relation.ispartofdatefrom | 2002-04-02 | en_US |
| dc.relation.ispartofdateto | 2002-04-04 | en_US |
| dc.relation.ispartoflocation | Melbourne | en_US |
| dc.subject.fieldofresearchcode | 350210 | en_US |
| dc.title | Quality Management Strategies for Improving Customer Call Centre Management | en_US |
| dc.type | Conference output | en_US |
| dc.type.description | E1 - Conference Publications (HERDC) | en_US |
| dc.type.code | E - Conference Publications | en_US |
| gro.date.issued | 2002 | |
| gro.hasfulltext | No Full Text | |
