dc.contributor.convenor | RMIT | |
dc.contributor.author | Gapp, Rod | |
dc.contributor.author | Ryan-Novicky, Belinda | |
dc.contributor.editor | Samual H.K. Ho and John Dalrymple | |
dc.date.accessioned | 2017-05-03T11:12:01Z | |
dc.date.available | 2017-05-03T11:12:01Z | |
dc.date.issued | 2002 | |
dc.date.modified | 2007-03-10T05:22:01Z | |
dc.identifier.uri | http://hdl.handle.net/10072/1589 | |
dc.description.peerreviewed | Yes | |
dc.description.publicationstatus | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | RMIT | |
dc.publisher.place | Melbourne | |
dc.relation.ispartofbookorjournal | Change Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT) | |
dc.relation.ispartofconferencename | 7th International Conference on ISO 9000 and TQM | |
dc.relation.ispartofconferencetitle | Change Management: proceedings of the 7th international conference on ISO 9000 & TQM (7-ICIT) | |
dc.relation.ispartofdatefrom | 2002-04-02 | |
dc.relation.ispartofdateto | 2002-04-04 | |
dc.relation.ispartoflocation | Melbourne | |
dc.subject.fieldofresearchcode | 350210 | |
dc.title | Quality Management Strategies for Improving Customer Call Centre Management | |
dc.type | Conference output | |
dc.type.description | E1 - Conferences | |
dc.type.code | E - Conference Publications | |
gro.date.issued | 2002 | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Gapp, Rod P. | |