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dc.contributor.convenorGreg Ellioten_AU
dc.contributor.authorSparks, Beverleyen_US
dc.contributor.authorBradley, Grahamen_US
dc.contributor.editorGreg Elliot and Jim Barnesen_US
dc.date.accessioned2017-05-03T12:03:44Z
dc.date.available2017-05-03T12:03:44Z
dc.date.issued2002en_US
dc.date.modified2007-03-10T05:20:18Z
dc.identifier.urihttp://hdl.handle.net/10072/1628
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherAmerican Marketing Associationen_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofbookorjournal2001 ServSIG Services Research Conference: New Horizons in services marketingen_AU
dc.relation.ispartofconferencenameServSIG Services Research Conferenceen_US
dc.relation.ispartofconferencetitle2001 ServSIG Services Research Conference: New Horizons in services marketingen_US
dc.relation.ispartofdatefrom2001-05-26en_US
dc.relation.ispartofdateto2001-05-28en_US
dc.relation.ispartoflocationSydneyen_US
dc.subject.fieldofresearchcode350204en_US
dc.titleUnderstanding the role of interactional justice in service recovery: a test of fairness theoryen_US
dc.typeConference outputen_US
dc.type.descriptionE1 - Conference Publications (HERDC)en_US
dc.type.codeE - Conference Publicationsen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.date.issued2002
gro.hasfulltextNo Full Text


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  • Conference outputs
    Contains papers delivered by Griffith authors at national and international conferences.

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