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  • Multi-criteria decision-making in the management of humanitarian operations

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    TathamPUB7.pdf (722.6Kb)
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    Accepted Manuscript (AM)
    Author(s)
    Sgarbossa, F
    Peretti, U
    Persona, A
    Tatham, P
    Griffith University Author(s)
    Tatham, Peter H.
    Year published
    2015
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    Abstract
    Although multi-criteria decision making topic is well suggested by some papers there are no researches that have been focused on its application into humanitarian perations with the presentation of a hierarchy process to support the operators in making choices. The purpose of this paper is to present a general multi-criteria decision making process to assist the evaluation of suitable alternative solutions to humanitarian operations management issues. Humanitarian operations are described in terms of a multi-objective field that reflects service level, timing and costing as final goals, and is composed of different life cycle ...
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    Although multi-criteria decision making topic is well suggested by some papers there are no researches that have been focused on its application into humanitarian perations with the presentation of a hierarchy process to support the operators in making choices. The purpose of this paper is to present a general multi-criteria decision making process to assist the evaluation of suitable alternative solutions to humanitarian operations management issues. Humanitarian operations are described in terms of a multi-objective field that reflects service level, timing and costing as final goals, and is composed of different life cycle phases, each with its particular features. Through a deep literature review, a framework is built and analysed to support decision makers in their evaluation of operations issues in which the objective hierarchy is defined. The structured procedure is developed and validated with some examples of possible applications. Thereafter, using a sensitivity analysis, a real case is discussed.
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    Journal Title
    International Journal of Services and Operations Management
    Volume
    22
    Issue
    4
    DOI
    https://doi.org/10.1504/IJSOM.2015.072735
    Copyright Statement
    © 2015 Inderscience Publishers. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
    Subject
    Marketing
    Publication URI
    http://hdl.handle.net/10072/163002
    Collection
    • Journal articles

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