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  • Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice

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    Author(s)
    Wilkinson, A
    Godfrey, G
    Marchington, M
    Griffith University Author(s)
    Wilkinson, Adrian J.
    Year published
    1997
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    Abstract
    To its advocates, TQM is unequivocally good and leads to the empowerment of employees and deservedly attracts bouquets. Alternatively, those from a labour-process perspective hurl brickbats, arguing that it represents an intensification of work, shifting the frontier of control firmly in management's favour. We argue, however, that both of these perspectives are blinTo its advocates, TQM is unequivocally good and leads to the empowerment of employees and deservedly attracts bouquets. Alternatively, those from a labour-process perspective hurl brickbats, arguing that it represents an intensification of work, shifting the frontier of control firmly in management's favour. We argue, however, that both of these perspectives are blin
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    Journal Title
    Organization Studies
    Volume
    18
    Issue
    5
    DOI
    https://doi.org/10.1177/017084069701800505
    Copyright Statement
    © 1997 The Author(s). This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Business and Management
    Publication URI
    http://hdl.handle.net/10072/16759
    Collection
    • Journal articles

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