Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice
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To its advocates, TQM is unequivocally good and leads to the empowerment of employees and deservedly attracts bouquets. Alternatively, those from a labour-process perspective hurl brickbats, arguing that it represents an intensification of work, shifting the frontier of control firmly in management's favour. We argue, however, that both of these perspectives are blin
© 1997 The Author(s). This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.