Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice
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Author(s)
Wilkinson, A
Godfrey, G
Marchington, M
Griffith University Author(s)
Year published
1997
Metadata
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To its advocates, TQM is unequivocally good and leads to the empowerment of employees and deservedly attracts bouquets. Alternatively, those from a labour-process perspective hurl brickbats, arguing that it represents an intensification of work, shifting the frontier of control firmly in management's favour. We argue, however, that both of these perspectives are blinTo its advocates, TQM is unequivocally good and leads to the empowerment of employees and deservedly attracts bouquets. Alternatively, those from a labour-process perspective hurl brickbats, arguing that it represents an intensification of work, shifting the frontier of control firmly in management's favour. We argue, however, that both of these perspectives are blin
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Journal Title
Organization Studies
Volume
18
Issue
5
Copyright Statement
© 1997 The Author(s). This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Subject
Business and Management