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  • Changing roles of middle management? A case study of bank branch management

    Author(s)
    Brubakk, B
    Wilkinson, A
    Griffith University Author(s)
    Wilkinson, Adrian J.
    Year published
    1996
    Metadata
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    Abstract
    There is a growing body of literature discussing the changing nature of the financial sector. The changes described have important implications for the role of the branch and for branch managers. However, the existing literature on middle managers is mostly concerned with general trends. In this paper we provide a more industry-dependent analysis of the changing role of middle management in the context of developments within the financial service sector in Norway. The paper utilizes Mintzberg's model of managerial roles as a framework within which to discuss developments. However, as many of the developments in financial ...
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    There is a growing body of literature discussing the changing nature of the financial sector. The changes described have important implications for the role of the branch and for branch managers. However, the existing literature on middle managers is mostly concerned with general trends. In this paper we provide a more industry-dependent analysis of the changing role of middle management in the context of developments within the financial service sector in Norway. The paper utilizes Mintzberg's model of managerial roles as a framework within which to discuss developments. However, as many of the developments in financial services discussed here are similar to those happening elsewhere, we believe that the findings have a wider validity.
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    Journal Title
    Journal of Retailing and Consumer Services
    Volume
    3
    Issue
    3
    Subject
    Marketing
    Tourism
    Publication URI
    http://hdl.handle.net/10072/16769
    Collection
    • Journal articles

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