In Search of TQM
Author(s)
Hill, S
Wilkinson, A
Griffith University Author(s)
Year published
1995
Metadata
Show full item recordAbstract
While quality management practices have spread in recent years, academic investigation of the phenomenon has lagged behind. Discusses what TQM comprises and whether there are partial or contingent forms; employment practices and relations, including the links with HRM and the issues of incentives, empowerment and political barriers; the themes of incrementalism and innovation including the relationship of TQM with BPR and the concern with bureaucratization; and how TQM fits with other management paradigms.While quality management practices have spread in recent years, academic investigation of the phenomenon has lagged behind. Discusses what TQM comprises and whether there are partial or contingent forms; employment practices and relations, including the links with HRM and the issues of incentives, empowerment and political barriers; the themes of incrementalism and innovation including the relationship of TQM with BPR and the concern with bureaucratization; and how TQM fits with other management paradigms.
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Journal Title
Employee Relations
Volume
17
Issue
3
Subject
Business and Management