The Problems with Quality Management - The View of Managers: Findings from an Institute of Management Survey
Author(s)
Wilkinson, A
Griffith University Author(s)
Year published
1994
Metadata
Show full item recordAbstract
In recent years the success stories to quality management have been replaced by more gloomy reports. While the broad message of these is that quality management is not fully delivering, there is much less information on the specific difficulties in implementing quality management. In this paper, we draw upon the findings of an Institute of Management survey of some 800 managers to address this issue.In recent years the success stories to quality management have been replaced by more gloomy reports. While the broad message of these is that quality management is not fully delivering, there is much less information on the specific difficulties in implementing quality management. In this paper, we draw upon the findings of an Institute of Management survey of some 800 managers to address this issue.
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Journal Title
Total Quality Management
Volume
5
Issue
6
Subject
Business and Management