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  • The State of Total Quality Management: a review

    Author(s)
    Yong, J
    Wilkinson, A
    Griffith University Author(s)
    Wilkinson, Adrian J.
    Year published
    1999
    Metadata
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    Abstract
    As quality is seen as becoming a competitive mandate, many organizations are said to be embracing the practice of total quality management (TQM) as an improvement strategy. In this paper, we will be examining the extent to which quality management (QM) ᠔QM in particular ᠨas been adopted by organizations. Just as there are companies that claim that QM is benefiting them, the concept is also increasingly being criticized for not bringing about the promised results, and in the following review, studies that have highlighted this disparity in opinions will be reviewed. Increasingly, doubts have been raised as to whether partial ...
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    As quality is seen as becoming a competitive mandate, many organizations are said to be embracing the practice of total quality management (TQM) as an improvement strategy. In this paper, we will be examining the extent to which quality management (QM) ᠔QM in particular ᠨas been adopted by organizations. Just as there are companies that claim that QM is benefiting them, the concept is also increasingly being criticized for not bringing about the promised results, and in the following review, studies that have highlighted this disparity in opinions will be reviewed. Increasingly, doubts have been raised as to whether partial quality management ᠡnd not TQM ᠩs being practised in organizations. This paper will also examine the difficulties companies may be faced with in their attempts to embrace TQM.
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    Journal Title
    International Journal of Human Resource Management
    Volume
    10
    Issue
    1
    Subject
    Marketing
    Policy and administration
    Publication URI
    http://hdl.handle.net/10072/16794
    Collection
    • Journal articles

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