Control: a contested concept in TQM research
Author(s)
Godfrey, G
Dale, B
Marchington, M
Wilkinson, A
Griffith University Author(s)
Year published
1997
Metadata
Show full item recordAbstract
Increased control of the process through, for example, reduction of special and common causes of variation, is fundamental to total quality management (TQM), yet this is one of the main areas targeted by its critics. However, there appears to be much misunderstanding between those from the operations management and quality management fields and those with human resource management and industrial relations backgrounds of the perception of the concept of control. Attempts to clarify some of the misunderstandings and widens what can be argued to be the somewhat "blinkered" views of those writing on TQM, both advocates and critics.Increased control of the process through, for example, reduction of special and common causes of variation, is fundamental to total quality management (TQM), yet this is one of the main areas targeted by its critics. However, there appears to be much misunderstanding between those from the operations management and quality management fields and those with human resource management and industrial relations backgrounds of the perception of the concept of control. Attempts to clarify some of the misunderstandings and widens what can be argued to be the somewhat "blinkered" views of those writing on TQM, both advocates and critics.
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Journal Title
International Journal of Operations and Production Management
Volume
17
Issue
6
Subject
Marketing
Transportation, logistics and supply chains