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  • Toward a shortened measure of organisational climate in tourism and hospitality

    Author(s)
    L.Manning, Mark
    C.G. Davidson, Michael
    L. Manning, Rana
    Griffith University Author(s)
    Davidson, Michael C.
    Year published
    2004
    Metadata
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    Abstract
    The purpose of this study was to investigate the properties of a shortened, and therefore more conveniently applied, version of the seven dimension Tourism and Hospitality Organizational Climate Scale (THOCS). Responses to the revised instrument, the THOCS-R, from 400 employees of a single, large tourism organization were analyzed. Subscales of the THOCS-R demonstrated levels of reliability ranging from acceptable to high. Confirmatory factor analysis provided support for the notion that the THOCS-R reliably measured four dimensions of the original instrument. Analyses were also conducted to investigate whether the THOCS-R ...
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    The purpose of this study was to investigate the properties of a shortened, and therefore more conveniently applied, version of the seven dimension Tourism and Hospitality Organizational Climate Scale (THOCS). Responses to the revised instrument, the THOCS-R, from 400 employees of a single, large tourism organization were analyzed. Subscales of the THOCS-R demonstrated levels of reliability ranging from acceptable to high. Confirmatory factor analysis provided support for the notion that the THOCS-R reliably measured four dimensions of the original instrument. Analyses were also conducted to investigate whether the THOCS-R has any explanatory utility in the prediction of other organizational variables. Regression analyses found the four replicated climate dimensions to explain 19.36% of the variation in employee turnover intentions and 20.07% of the variation in employee perceptions of customer satisfaction. It was concluded that the THOCS-R reliably measures four dimensions of organizational climate in tourism employees and is potentially a useful tool to examine the impact of climate on organizational outcomes.
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    Journal Title
    Journal of Hospitality and Tourism Research
    Volume
    28
    Issue
    4
    Publisher URI
    http://jht.sagepub.com/
    DOI
    https://doi.org/10.1177/1096348004267516
    Subject
    Business and Management
    Commercial Services
    Tourism
    Publication URI
    http://hdl.handle.net/10072/16824
    Collection
    • Journal articles

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