The facilitation of stakeholder consensus for the success of corporate e-learning systems
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This study examines corporate e-learning systems in terms of the role of stakeholders and end-user satisfaction. The study identifies possible Critical Success Factors (CSFs) in e-learning systems (content, technical features, management, and organisational support) and tests whether a consensus occurs among stakeholders that these factors facilitate successful implementation. The study shows that stakeholder consensus on the importance of these factors has a positive influence on perceived implementation quality in e-learning systems, which in turn is positively related to user satisfaction. The paper concludes with key implications of this finding for business and management.
International Journal of Management in Education
Education Systems not elsewhere classified