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  • Multilevel Environment Induced Impulsive Gambling

    Author(s)
    Wong, IpKin Anthony
    Prentice, Catherine
    Griffith University Author(s)
    Prentice, Catherine
    Year published
    2015
    Metadata
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    Abstract
    The study investigates the relationships among casino service environment, impulsive gambling and gambling behaviors. Analysis of service environment is approached from both individual and organizational perspectives. The investigation involves testing organizational service environment as a moderator and impulsive gambling as a mediator. Results indicate that casino service environment does explain significant variance in impulsive gambling which subsequently influences gambling behaviors. The mediation testing shows that impulsive gambling demonstrates partial and full mediation effects between various service environment ...
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    The study investigates the relationships among casino service environment, impulsive gambling and gambling behaviors. Analysis of service environment is approached from both individual and organizational perspectives. The investigation involves testing organizational service environment as a moderator and impulsive gambling as a mediator. Results indicate that casino service environment does explain significant variance in impulsive gambling which subsequently influences gambling behaviors. The mediation testing shows that impulsive gambling demonstrates partial and full mediation effects between various service environment factors and the outcome variables. Casino service environment on an organizational level also successfully moderates the linkage between individual perception of service environment, impulsive gambling and gambling behaviors. The findings have strategic implications for both researchers and practitioners. In particular, this study contributes to service and gambling research by incorporating individual and organizational environmental factors into consumer behavior analyses. Potential applications of the findings are highlighted for casinos and problem counselors.
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    Journal Title
    Journal of Business Research
    Volume
    68
    Issue
    10
    DOI
    https://doi.org/10.1016/j.jbusres.2015.03.008
    Subject
    Commercial services not elsewhere classified
    Marketing
    Publication URI
    http://hdl.handle.net/10072/172469
    Collection
    • Journal articles

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