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dc.contributor.authorPrentice, C
dc.contributor.authorKing, BEM
dc.date.accessioned2018-07-27T01:30:34Z
dc.date.available2018-07-27T01:30:34Z
dc.date.issued2012
dc.identifier.issn1533-2969
dc.identifier.doi10.1080/15332969.2012.633426
dc.identifier.urihttp://hdl.handle.net/10072/172488
dc.description.abstractFollowing a mediation theory between basic personality trait and performance evaluation, the present research argues trait emotional intelligence (EI) as a personality trait, and examines evidence for the existence of a hierarchical model between trait EI and service performance. A survey was administered to personnel within a large service organization in the Asia-Pacific region. A hierarchical regression analysis on the 152 valid responses confirmed the validity of the proposed hierarchical relationship leading to conclusions about the applicability of the findings in service settings. The study findings provide insights into EI research from the construct operationalization perspective, extending into the broader theoretical context.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRoutledge
dc.relation.ispartofpagefrom34
dc.relation.ispartofpageto48
dc.relation.ispartofissue1
dc.relation.ispartofjournalServices Marketing Quarterly
dc.relation.ispartofvolume33
dc.subject.fieldofresearchMarketing not elsewhere classified
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchcode150599
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.titleEmotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.hasfulltextNo Full Text
gro.griffith.authorPrentice, Catherine


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