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  • Emotional labor strategy and job satisfaction: A Chinese perspective

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    Author(s)
    Jiang, Xuan
    Jiang, Zhou
    Park, Dong Soo
    Griffith University Author(s)
    Jiang, Zhou
    Year published
    2013
    Metadata
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    Abstract
    We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.
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    Journal Title
    Social Behavior and Personality: an international journal
    Volume
    41
    Issue
    6
    DOI
    https://doi.org/10.2224/sbp.2013.41.6.933
    Copyright Statement
    © 2013 Society for Personality Research. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Organisational Behaviour
    Industrial and Organisational Psychology
    Psychology
    Cognitive Sciences
    Publication URI
    http://hdl.handle.net/10072/173069
    Collection
    • Journal articles

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