Emotional labor strategy and job satisfaction: A Chinese perspective

Jiang, Xuan; Jiang, Zhou; Park, Dong Soo

doi:10.2224/sbp.2013.41.6.933

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Author(s)

Jiang, Xuan

Jiang, Zhou

Park, Dong Soo

Griffith University Author(s)

Jiang, Zhou

Year published

2013

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Abstract

We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.
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Journal Title

Social Behavior and Personality: an international journal

Volume

Issue

DOI

https://doi.org/10.2224/sbp.2013.41.6.933

Copyright Statement

© 2013 Society for Personality Research. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.

Subject

Organisational Behaviour

Industrial and Organisational Psychology

Psychology

Cognitive Sciences

Publication URI

http://hdl.handle.net/10072/173069

Collection

Journal articles