Emotional labor strategy and job satisfaction: A Chinese perspective

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Author(s)
Jiang, Xuan
Jiang, Zhou
Park, Dong Soo
Griffith University Author(s)
Year published
2013
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Abstract
We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.
Journal Title
Social Behavior and Personality: an international journal
Volume
41
Issue
6
DOI
Copyright Statement
© 2013 Society for Personality Research. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Subject
Organisational Behaviour
Industrial and Organisational Psychology
Psychology
Cognitive Sciences
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