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  • Organisational effectiveness of Australian fast growing small to medium-sized enterprises (SMEs)

    Author(s)
    Nelson, S
    Brunetto, Y
    Farr-Wharton, R
    Ramsay, S
    Griffith University Author(s)
    Ramsay, Sheryl G.
    Brunetto, Yvonne
    Nelson, Silvia A.
    Year published
    2007
    Metadata
    Show full item record
    Abstract
    Small to medium-sized enterprises (SMEs) continue to make a major contribution to the Australian economy. However, research into organisational processes within SMEs has been limited to date. This study aims to examine the links between communication processes and organisational effectiveness in SMEs. Design/methodology/approach - This quantitative study uses social capital theory as a framework to investigate whether employees' level of satisfaction with organisational communication processes affects organisational outcomes within three high growth manufacturing SMEs in one area of Australia. Findings - Results indicate ...
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    Small to medium-sized enterprises (SMEs) continue to make a major contribution to the Australian economy. However, research into organisational processes within SMEs has been limited to date. This study aims to examine the links between communication processes and organisational effectiveness in SMEs. Design/methodology/approach - This quantitative study uses social capital theory as a framework to investigate whether employees' level of satisfaction with organisational communication processes affects organisational outcomes within three high growth manufacturing SMEs in one area of Australia. Findings - Results indicate that organisational communication processes does affect employees' levels of ambiguity regarding customers, job satisfaction and commitment to their firms. Research limitations/implications - While generalisability is limited because of the small number of SMEs participating in the study, the research indicates great potential for developing theoretical and practical insights into Australian SMEs that would assist industry and employees overall. Practical implications - Implications for the growth strategies of SMEs, particularly in relation to the current skilled labour shortage, are discussed. Originality/value - The paper contributes much needed theoretical development and research into SMEs.
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    Journal Title
    Management Decision
    Volume
    45
    Issue
    7
    Publisher URI
    https://www.emerald.com/insight/content/doi/10.1108/00251740710773952/full/html
    DOI
    https://doi.org/10.1108/00251740710773952
    Subject
    Marketing
    History and philosophy of specific fields
    Publication URI
    http://hdl.handle.net/10072/17964
    Collection
    • Journal articles

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