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dc.contributor.authorMcDonald, Lynetteen_US
dc.contributor.authorSparks, Beverleyen_US
dc.contributor.authorGlendon, Ianen_US
dc.contributor.editorEric Laws, Bruce Prideaux and Kaye Chonen_US
dc.date.accessioned2017-05-03T14:24:36Z
dc.date.available2017-05-03T14:24:36Z
dc.date.issued2007en_US
dc.date.modified2008-05-01T02:20:08Z
dc.identifier.isbn1845930479en_US
dc.identifier.urihttp://hdl.handle.net/10072/18003
dc.description.abstractTourism crises can be triggered by natural or human-caused disasters (S殭ez et al., 1999). Crises that have dramatically impacted travel and tourism operators include the 2003 severe acute respiratory syndrome (SARS) virus outbreak, the 2003 Iraq War and terrorist attacks such as the 2002 Bali bombings and that of 11 September 2001 (9/11) on the World Trade Center in New York. The New York terrorist attack constituted an extreme example of the many crises that a business operation might face (Stafford et al., 2002). These crises have the potential to threaten the viability of tourism destinations, and the enterprises associated with it, at regional or world level. While recent focus has been on major events impacting the travel and tourism sector, this chapter investigates crises that originate at the organization or enterprise level and impact travel and tourism operators. In particular, it focuses upon the perspectives provided by consumers of tourism services.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherCABIen_US
dc.publisher.placeUnited Kingdomen_US
dc.publisher.urihttp://www.cabi.org/index.aspen_AU
dc.relation.ispartofbooktitleCrisis Management in Tourismen_US
dc.relation.ispartofchapter9en_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom110en_US
dc.relation.ispartofpageto128en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode359999en_US
dc.titleFor Better or Worse: Consumer Perceptions of Factors Impacting Company Crisis Outcomeen_US
dc.typeBook chapteren_US
dc.type.descriptionB1 - Book Chapters (HERDC)en_US
dc.type.codeB - Book Chaptersen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.date.issued2007
gro.hasfulltextNo Full Text


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