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  • Towards a Tripartite Model of the Employment Relationship: Employers, Employees and Customers in Marketised Varieties of Universities

    Author(s)
    Sappey, J.
    Bamber, Greg
    Griffith University Author(s)
    Bamber, Greg J.
    Year published
    2007
    Metadata
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    Abstract
    There is a need to reframe the underlying theoretical assumptions of the employment relationship. In current models it is assumed that there is a bipartite relationship between the employer and employees. Through a study of Australian higher education, we identify the role of customer power in the employment relationship, with student-customers influencing conditions of employment and the organisation of academic work. We conclude that as universities adopt the 'win-win' paradigm of customer-focused strategies, student-customers are no longer merely the focus of the output of the employment relationship, but rather are actors ...
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    There is a need to reframe the underlying theoretical assumptions of the employment relationship. In current models it is assumed that there is a bipartite relationship between the employer and employees. Through a study of Australian higher education, we identify the role of customer power in the employment relationship, with student-customers influencing conditions of employment and the organisation of academic work. We conclude that as universities adopt the 'win-win' paradigm of customer-focused strategies, student-customers are no longer merely the focus of the output of the employment relationship, but rather are actors in it. This warrants the development of a corollary to current models that will identify and explain the phenomenon of the customer acting as a partialemployer in a tripartite relationship between employer, employee and customer. To make sense of employment relations in contemporary service-sector enterprises such as universities, it is necessary to incorporate consumption into theory building. The concept of the student-customer as 'partialemployer' provides an example of how this can be done.
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    Conference Title
    Varieties of Capitalism: Organisational, Management and Human Resource Implications
    Publisher URI
    http://www.cardiff.ac.uk/carbs/news_events/events/past/conferences/eru2007.html
    Publication URI
    http://hdl.handle.net/10072/18443
    Collection
    • Conference outputs

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