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  • The dimensions of organisational climate in four and five star Australian hotels

    Author(s)
    Davidson, M.
    Manning, M.
    Timo, N.
    Ryder, P.
    Griffith University Author(s)
    Davidson, Michael C.
    Year published
    2001
    Metadata
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    Abstract
    This study aimed to determine the dimensions of organizational climate within four- and five-star hotels and to assess whether these dimensions vary significantly across hotels. Jones and James's climate survey was shortened, modified to incorporate the psychometric improvements of Ryder and Southey, and tailored for specific use within hotels. The survey was administered to 1,401 employees from 14 hotels and provided a high index of reliability ( = .959). From items representing 35 a priori concepts, principal components analysis identified seven dimensions, which were labeled leader facilitation and support; professional ...
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    This study aimed to determine the dimensions of organizational climate within four- and five-star hotels and to assess whether these dimensions vary significantly across hotels. Jones and James's climate survey was shortened, modified to incorporate the psychometric improvements of Ryder and Southey, and tailored for specific use within hotels. The survey was administered to 1,401 employees from 14 hotels and provided a high index of reliability ( = .959). From items representing 35 a priori concepts, principal components analysis identified seven dimensions, which were labeled leader facilitation and support; professional and organizational esprit; conflict and ambiguity; regulations, organization, and pressure; job variety, challenge, and autonomy; job standards; and workgroup cooperation, friendliness, and warmth. Univariate analyses found each of the dimensions to vary significantly across the 14 hotels
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    Journal Title
    Journal of Tourism and Hospitality Research
    Volume
    25
    Issue
    4
    Publisher URI
    http://jht.sagepub.com/
    DOI
    https://doi.org/10.1177/109634800102500406
    Subject
    Business and Management
    Commercial Services
    Tourism
    Publication URI
    http://hdl.handle.net/10072/18607
    Collection
    • Journal articles

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