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  • The Interactive Effect of Market Competition and Use of MAS Information on Performance: Evidence From the Upscale Hotels

    Author(s)
    Patiar, Anoop
    Mia, Lokman
    Griffith University Author(s)
    Patiar, Anoop K.
    Mia, Lokman
    Year published
    2008
    Metadata
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    Abstract
    This study examined the combined effect of market competition and managers' use of the information (provided by management accounting system, or MAS) on departmental performance in four- and five-star hotels and resorts in Australia. A self-administered postal survey was used to collect the data from Room Department and Food and Beverage Department managers working in large hotels and resorts. Usable questionnaires from 112 department managers working in 56 large hotels and resorts were received. Although the results reveal a significant combined (interaction) effect of market competition and managers' use of the information ...
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    This study examined the combined effect of market competition and managers' use of the information (provided by management accounting system, or MAS) on departmental performance in four- and five-star hotels and resorts in Australia. A self-administered postal survey was used to collect the data from Room Department and Food and Beverage Department managers working in large hotels and resorts. Usable questionnaires from 112 department managers working in 56 large hotels and resorts were received. Although the results reveal a significant combined (interaction) effect of market competition and managers' use of the information (provided by MAS) on non financial performance, no such effect was found for the financial performance. In addition, the results indicated that controlling for different demographic variables did not alter the results for non financial and financial performance.
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    Journal Title
    Journal of Hospitality & Tourism research
    Volume
    32
    Issue
    2
    Publisher URI
    http://jht.sagepub.com/
    DOI
    https://doi.org/10.1177/1096348007313264
    Subject
    Commercial services
    Tourism
    Publication URI
    http://hdl.handle.net/10072/20247
    Collection
    • Journal articles

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