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dc.contributor.authorGuzman, Gustavoen_US
dc.contributor.authorF. Trivelato, Luizen_US
dc.contributor.editorDeborah Blackmanen_US
dc.description.abstractPurpose. This paper analyses and evaluates the transfer process of Codified Knowledge (CK) performed under two different approaches: the 'socio-technical' and the 'top-down'. It argues that the socio-technical approach supports the transfer of CK better than the top-down approach. Methodology. Case study methodology was used in the explanatory and qualitative study. The empirical evidence focused on the development of work standards following ISO9000 norms at a steelworks plant. This process was examined as a process of CK transfer. Findings. First, the socio-technical approach supports the process of CK transfer better than the top-down view. Second, CK is a dynamic concept that may need varying amounts of tacit knowledge in order to enable knowledge codification and assimilation. Third, the degree of context and task similarity between sender and receiving units needs to be detailed, since small variations in organisational processes might imply significant alterations to informal work practices, a key issue that affects the CK transfer process. Research Implications. This study may, on the one hand, assist to further develop theories of knowledge transfer, such as Argote et al.'s (2003) integrative knowledge management framework. On the other hand, it complements Szulanski's (2000) research since he did not explore the approach used during the implementation process. Originality. By focusing on different approaches to transfer CK, this study has filled a research gap in the CK transfer literature. Key words: Codified knowledge, knowledge transfer, ISO9000.en_US
dc.publisherEmerald Group Publishing Ltden_US
dc.publisher.placeUnited kingdomen_US
dc.relation.ispartofjournalThe Learning Organizationen_US
dc.titleTransferring codified knowledge: socio-technical versus top-down approachesen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of International Business and Asian Studiesen_US
gro.hasfulltextNo Full Text

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