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dc.contributor.authorSparks, Beverleyen_US
dc.contributor.authorWeber, Karinen_US
dc.contributor.editorPeter Jonesen_US
dc.date.accessioned2017-04-24T09:01:44Z
dc.date.available2017-04-24T09:01:44Z
dc.date.issued2008en_US
dc.date.modified2011-05-11T07:22:56Z
dc.identifier.isbn9780750687539en_US
dc.identifier.doihttp://www.elsevier.comen_AU
dc.identifier.urihttp://hdl.handle.net/10072/21949
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherElsevieren_US
dc.publisher.placeUKen_US
dc.publisher.urihttp://www.elsevier.com/wps/find/bookdescription.cws_home/714657/description#descriptionen_AU
dc.relation.ispartofbooktitleHandbook of Hospitality Operations and ITen_US
dc.relation.ispartofchapter6en_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom109en_US
dc.relation.ispartofpageto137en_US
dc.relation.ispartofedition1en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchMarketing Management (incl. Strategy and Customer Relations)en_US
dc.subject.fieldofresearchcode150503en_US
dc.titleThe Service Encounteren_US
dc.typeBook chapteren_US
dc.type.descriptionB1 - Book Chapters (HERDC)en_US
dc.type.codeB - Book Chaptersen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.rights.copyrightSelf-archiving is not yet supported by this publisher. Please refer to the publisher website or contact the author(s) for more information.en_AU
gro.date.issued2008
gro.hasfulltextNo Full Text


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