Call Centres: A Decade of Research

Author(s)

Russell, Bob

Griffith University Author(s)

Year published

2008

Metadata

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Journal Title

International Journal of Management Reviews

Volume

10

Issue

3

DOI

https://doi.org/10.1111/j.1468-2370.2008.00241.x

Subject

Business and Management

Publication URI

http://hdl.handle.net/10072/22288

Collection

Journal articles