Show simple item record

dc.contributor.authorMcPhail, Ruthen_US
dc.contributor.authorHerington, Carmelen_US
dc.contributor.authorGuilding, Christopheren_US
dc.date.accessioned2017-05-03T14:05:30Z
dc.date.available2017-05-03T14:05:30Z
dc.date.issued2008en_US
dc.date.modified2011-10-26T07:11:21Z
dc.identifier.issn02784319en_US
dc.identifier.doi10.1016/j.ijhm.2007.06.004en_AU
dc.identifier.urihttp://hdl.handle.net/10072/22323
dc.description.abstractThe extent to which performance measures that align with the ''learning and growth'' dimension of the balanced scorecard (BSC) are applied in the hotel industry has been examined by conducting interviews with 14 hotel human resource (HR) managers. Minimal appreciation of the BSC concept was in evidence. When an explanation of the BSC framework was provided, the interviewees unanimously held the view that the term ''learning and growth'' did not adequately encompass the HR oriented performance measures that they seek to apply. Further, it was found that most hotels were using a single measure of employee satisfaction to represent ''learning and growth'', which does not enable examination of the five separate dimensions of ''learning and growth'' represented in the BSC model. These findings suggest a significant schism between BSC theory and the application of HR oriented measures in the hotel industry.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent115208 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherElsevieren_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom623en_US
dc.relation.ispartofpageto631en_US
dc.relation.ispartofissue4en_US
dc.relation.ispartofjournalInternational Journal of Hospitality Managementen_US
dc.relation.ispartofvolume27en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode350201en_US
dc.titleHuman resource managers' perceptions of the applications and merit of the balanced scorecard in hotelsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.rights.copyrightCopyright 2008 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2008
gro.hasfulltextFull Text


Files in this item

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record